Connecting the dots to deliver simplicity

At Symplifyr, we understand that navigating the ever-evolving world of technology can be overwhelming. That's why our mission is to simplify the process for you, bringing together our knowledge of the right technologies and industry best practices with your deep understanding of your business.

If you're seeking to optimize your existing processes, our dedicated consultants will help you every step of the way, sharing your goals whether it's streamlining workflows, automating repetitive tasks, or enhancing operational efficiency. We are committed to helping you achieve process optimization and maximize productivity.

Contact us today to learn more about how we can help you streamline your processes and deliver simplicity to your organization.
  • Intelligent Process Automation
    We develop frameworks that allow us to approach each project with structure and agility addressing the process end-to-end , and to accelerate the implementation and adoption of these technologies.
  • ITSM & ESM
    We help companies delivering IT as a service that drive value to their clients and employees, and facilitate their digital transformation journey.
  • Workplace Productivity
    We offer a streamlined solution for clients looking to enhance their business processes using the powerful combination of Microsoft Teams as a productivity hub and the Power Platform for low-code development and automation.
Background

At Symplifyr, we believe that people should focus on activities that create value for the organization and for themselves. That's why we combine consulting with technology to support organizations in simplifying and automating their business processes, facilitating their digital journey with a focus on efficiency gains, cost reduction, and increased agility. We do this with an eye toward the technical and financial sustainability of the solutions.

Our customer's success is our success as an organization and for each of us individually. We measure the success of our projects based on their impact on the business.

Our team members are autonomous and embrace situational leadership in both projects and teams whenever it's required. We have a mindset that values agility, simplicity, and automation. We take pleasure in our work, and for both ourselves and our clients, we eliminate unnecessary tasks and concentrate on innovative work. We have a deep affection for our teams and customers, and we relish the opportunity to grow together.

Vision

We want to be the reference boutique in Process simplification, automation and intelligence. We are the best on that particular focus because we rely on what we are, our skills, our principles and our commitment, leveraging the right technologies, to deliver the best results for every company.

Mission

Our mission is to empower our customers, enabling them to achieve greater effectiveness, efficiency, and happiness throughout their digital journeys. We accomplish this by implementing cost-effective technology and embracing an iterative approach with small deliveries at each step, ensuring continuous business value. We leverage the power of Intelligent Automation (AI, ESM, Process Mining, RPA,…) and other technologies, to make our customer’s organizations agile, fast and efficient, with sustainable costs, globally.

Through our partnership with EasyVista, we help companies delivering IT as a service that creates value to the customer and supports the digital transformation.

We adopt Enterprise Service Management (ESM) to foster the adoption of good Service Management practices across all areas of the company and to provide a global and integrated approach, with a high degree of automation and strong analytical capabilities. We seek to identify the processes and critical areas for improvement and from there set ambitious goals, that lead to relevant impact on the business. These can be related with efficiency, performance, costs, customer satisfaction, etc.

Easyvista Connect for Microsoft Teams

Simplify how you manage incidents and service requests with the EasyVista Connect for Microsoft Teams, providing a seamless experience across your organization. With this integration, you can easily submit, track, and resolve requests directly within your Teams workspace. Key features include:

  • Instant Filing & Tracking: Submit and track incidents and requests with real-time updates directly in your Teams chat.​
  • Streamlined Task Actions: Approve, reject, or request information effortlessly across IT, HR, Facilities, and other departments.​
  • Smart Assistance: Receive relevant, context-based answers from your knowledge base.​
  • Unified Overview: Access a consolidated view of all ongoing requests, incidents, and approvals, keeping you organized.​
  • Collaborative Solutions: Collaborate in real time to resolve issues faster, with shared visibility.​

A valid EasyVista subscription is required.​

Any Doubt? Contact Us.​
With the implementation of our new IT tool, we achieved a significant leap in efficiency, thanks to its functionalities. We express our deep gratitude to the entire team involved, with special emphasis on the contribution of Rita Vasconcelos, whose expertise and dedication were crucial for us to achieve this goal.
- Carlos Moura, Payroll Head of Department HR
In partnership with Symplifyr, we achieved the implementation of an IT tool that allowed us to innovate and make our process more efficient. We especially highlight the time savings and reduction of paper waste that this implementation has provided. We want to emphasize the commitment, dedication, and excellent support provided by Symplifyr throughout the entire project creation and implementation process.
- Sara Novais, Payroll Technician
Project

In the context of an ambitious Digital Transformation process, Banco YETU implemented EasyVista solutions with the support of Symplifyr to optimize, digitize, and automate business and support processes. The simplification and digitization of both business and support processes played an essential role by providing robust foundations to significantly enhance customer service. It was necessary to automate processes to reduce complexity as well as streamline operations, enabling quicker responses to the needs of Banco YETU's customers and employees.

It was in this context that the Symplifyr team implemented EasyVista solutions for ITSM (IT Service Management) and ESM (Enterprise Service Management).

With EasyVista, and with the combined effort of Banco Yetu's multidisciplinary teams and Symplifyr, it was possible to implement multiple processes quickly and iteratively, accelerating Banco Yetu's digitalization time to market and with costs that are quite competitive compared to other approaches.
- Filipe Berardi, Administrador Banco YETU
Case Studies
yetu_casestudy.pdf
UPTEC MAR Avenida da Liberdade, 4450-718 Leça da Palmeira, Portugal
E-MAIL info@symplifyr.com
(+351) 220 917 676 (national landline call)

Privacy Policy

symplifyr.com website is owned by Symplifyr, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by symplifyr.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using symplifyr.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit symplifyr.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website's features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website's features. For example, you won't be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via privacy@symplifyr.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties\' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to privacy@symplifyr.com.

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Privacy Policy